{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders of $60 or more; a flat $25 delivery charge applies under $60, and express delivery is $25 at any order value. Orders are handled in 24 to 48 hours and then arrive in 5 to 7 days.",
    "content": "Shipping Last updated 2 September 2026. We are glad to bring our customers exceptional value and service. Where we deliver We deliver across Australia. Delivery times are the same wherever you are in the country: 5 to 7 days once your order has been handled. The checkout also accepts addresses outside Australia at the same delivery rates; allow 7 to 10 days, and any customs or import charges on arrival are yours. What delivery costs Standard delivery is free on orders of $60 or more. Below that a flat $25 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. You can also choose express delivery in the basket for $25. Express is a paid upgrade, so that charge applies to every express order, including orders that would otherwise qualify for free standard delivery. Pick whichever suits you at checkout. Our current delivery times Orders are handled and processed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking information You will receive an email with a tracking number once your order is shipped. We only receive the tracking code once the parcel has been collected, so there is nothing to send you before then. Enter the number on our order tracking page to follow it. Separate parcels For logistical reasons, items in the same purchase may be sent in separate packages and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you have any other questions, or need an order by a particular date, email us at theteam@customersupport.care before you buy and we will do our best to assist.",
    "url": "https://chaincurtain.com.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "15 days from purchase to return an unopened item in its original packaging under the shop's own policy (Australian law gives no general cooling-off right for online purchases). The consumer guarantees of the Australian Consumer Law apply to everything sold: faulty, damaged or misdescribed goods are put right at no cost.",
    "content": "Refunds & Returns Last updated 2 September 2026. This policy sets out how returns work when you buy from us in Australia. 15 days to change your mind Our products can be returned within 15 days of the original purchase, for any reason. This is our own published policy: Australian law does not require a change-of-mind period for online purchases, and we offer one because we would rather you ordered with confidence. To start a return, email us at theteam@customersupport.care with your order number. To be eligible, the product must have been purchased from this website in the last 15 days, be unopened in its original packaging, and come back with your receipt, order confirmation or other proof of purchase from this website. Items must be shipped back to the warehouse your package originated from, at your cost, unless the item is faulty. We refund the price you paid for the goods, back to the payment method you used (your card or PayPal account), or held as credit against a future order if you would rather. Nothing we sell is made to order Everything we sell is a standard stock item. The chain curtain comes in one size, 90cm by 210cm, in black or silver, and nothing is cut, altered or built to your measurement, so the change-of-mind window above covers it exactly as it covers the swatters and the zapper. Faulty, damaged or incorrect items This part applies to everything we sell, and nothing above affects it. Under the Australian Consumer Law our goods come with guarantees that cannot be excluded: they must be of acceptable quality, fit for their purpose and match their description. If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you. For a major failure you are entitled to a replacement or a refund; for other failures we will repair or replace the item. We cover the cost of returning a faulty item. Damaged in transit If you receive a damaged product, please notify us immediately. Email us with your order number and a photograph of the packaging and the item, and we will arrange a replacement or a refund and cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights. Items missing or the wrong thing sent Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is on us to resolve and it costs you nothing. How to return something Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back: items must go back to the warehouse your order shipped from, so this makes sure the return reaches the right place and is credited to your order. Your refund will be processed 24 to 48 hours after receipt of the returned item. Payment providers usually take a few further working days to show the money back on your statement. We are unable to accept returns of purchases made from third-party retailers. Products that do not meet the conditions above will not be considered for return. Cancelling before dispatch All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours: most orders are packed within 24 to 48 hours, and once the packaging and shipping process has started an order can no longer be cancelled, though it can still be returned under the policy above. If something goes wrong Customer support is available by email at theteam@customersupport.care . We do our very best to respond to support emails within 48 hours. If you are unhappy with how we have handled a return, say so in your email and a person will look at it again from the start; our complaints handling policy explains what happens next. Your rights under the Australian Consumer Law are not affected by anything on this page.",
    "url": "https://chaincurtain.com.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Chain Curtain Company collects, uses, shares and protects your personal information under the Privacy Act 1988, including cookies and analytics.",
    "content": "Privacy Policy Last updated 2 September 2026. Chain Curtain Company (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\") is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your personal information when you visit chaincurtain.com.au or buy from us. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at oaic.gov.au . If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care . What is personal information and why do we collect it? Personal information is information or an opinion that identifies an individual. Examples of the personal information we collect include your name, delivery and billing address, email address and phone number, collected when you place an order or contact support. Payment information is handled securely by our payment processors, Stripe and PayPal; we do not store your full card details on our servers. We collect your personal information for the primary purpose of providing our products and services to you, and to conduct the general operation of our business: to service you as a customer, and to maintain the bookkeeping and accounting records required for tax purposes. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing. When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Information collected automatically, cookies and analytics When you use the site we may collect your IP address, browser and device type, pages viewed and referring site, through cookies and similar technologies. Essential cookies keep the site working, including your basket. Analytics cookies (Google Analytics) help us understand how the site is used, and advertising cookies (Google Ads and Microsoft Advertising) measure whether our advertising works. Non-essential cookies are only set if you accept them through our cookie banner. See our cookie policy . Third parties Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties, in which case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Links taking you away from this website are not subject to our practices or policies, and we do not guarantee the website links or policies of authorised third parties. Disclosure of personal information We do not sell, trade or rent your details to others. We share data only as needed to operate the store: with our payment processors, delivery couriers, and the analytics and advertising providers named above, who are required to protect it and use it only for the services they provide to us. Your personal information may otherwise be disclosed where we are required or authorised by law to do so. Security of personal information All confidential information received for the purpose of processing an order is electronically stored on a secure, password-protected system. All information received on this website is SSL secured and encrypted. Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most order records are kept by us for a minimum of 7 years to meet our legal and accounting obligations. Access to your personal information You may request access to the personal information we hold about you, and ask us to update or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing at theteam@customersupport.care . We will not charge any fee for your access request, but may charge an administrative fee for providing a hard copy. In order to protect your personal information we may require identification from you before releasing the requested information. Maintaining the quality of your personal information It is important to us that your personal information is up to date. We will take reasonable steps to make sure it is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records. Complaints If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, contact us first at theteam@customersupport.care and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au . Children's privacy Our store is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us so we can remove it. Policy updates This policy may change from time to time and is available on our website. Any changes will be posted on this page with a revised \"last updated\" date. Contact us Chain Curtain Company, a division of BuyFactory Direct Pty Ltd Registered address: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia ABN: 30 656 628 938 Email: theteam@customersupport.care International call centre: +66 (0) 92 713 8443",
    "url": "https://chaincurtain.com.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Chain Curtain Company.",
    "content": "Terms & Conditions Last updated 2 September 2026. These Terms & Conditions govern your use of chaincurtain.com.au and any purchase you make from Chain Curtain Company (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Definitions Seller refers to Chain Curtain Company, the website owner to whom an order for purchase is given. Buyer refers to the person or organisation placing the order. Goods refers to the product(s) the buyer has ordered from the seller. Use of the website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the Chain Curtain Company name, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products and descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur between production batches. Pricing All prices are shown in Australian dollars and include GST. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering and payment Payment. All payments are due on completion of the order. If a payment is not received or the payment method is declined, the order is not placed and no items are shipped. We accept credit and debit cards through Stripe, and PayPal. Payment runs on an encrypted connection and we never see or store your full card details. Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can email us 24 hours a day, 7 days a week, and we reply as soon as we can, usually within one business day. Delivery times. For the full detail see our shipping page . Orders and purchase terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Shipping Delivery is charged at the rate shown in your basket at the time of purchase, and is free on orders over $60. If an item is lost in transit, the total cost of the item including delivery is refunded to you. Full detail is on our shipping page , which forms part of these terms. Returns and cancellations You may return an item within 15 days of purchase under our own returns policy, and you may cancel an order at any time until it is shipped. Your guarantees under the Australian Consumer Law for faulty, damaged or misdescribed goods apply to everything we sell and are not limited by these terms. The full conditions are on our refunds and returns page , which forms part of these terms. Limitation of liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or any other law that cannot be excluded, including liability for death or personal injury caused by negligence, or for fraud. See also our limited liability indemnity . Complaints Any complaint about items or the seller should be submitted to our support team by email. Each case is looked at individually and we will be in contact. Our complaints handling policy sets out what to expect. Governing law These terms are governed by the laws of New South Wales, Australia, and any dispute arising from your use of this website is subject to the jurisdiction of its courts. Your rights as a consumer under the Australian Consumer Law remain unaffected. Changes to these terms We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Your use of this website and placement of an order indicates you are in agreement with these terms. Questions about these terms? Email theteam@customersupport.care or call +66 (0) 92 713 8443 , our team is happy to help. Contact us Chain Curtain Company, a division of BuyFactory Direct Pty Ltd Registered address: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia ABN: 30 656 628 938 Email: theteam@customersupport.care International call centre: +66 (0) 92 713 8443",
    "url": "https://chaincurtain.com.au/terms-and-conditions/"
  }
}