Privacy Policy

Last updated 2 September 2026.

Chain Curtain Company (a division of BuyFactory Direct Pty Ltd, "we", "us" or "our") is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your personal information when you visit chaincurtain.com.au or buy from us.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at oaic.gov.au.

What is personal information and why do we collect it?

Personal information is information or an opinion that identifies an individual. Examples of the personal information we collect include your name, delivery and billing address, email address and phone number, collected when you place an order or contact support. Payment information is handled securely by our payment processors, Stripe and PayPal; we do not store your full card details on our servers.

We collect your personal information for the primary purpose of providing our products and services to you, and to conduct the general operation of our business: to service you as a customer, and to maintain the bookkeeping and accounting records required for tax purposes. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Information collected automatically, cookies and analytics

When you use the site we may collect your IP address, browser and device type, pages viewed and referring site, through cookies and similar technologies. Essential cookies keep the site working, including your basket. Analytics cookies (Google Analytics) help us understand how the site is used, and advertising cookies (Google Ads and Microsoft Advertising) measure whether our advertising works. Non-essential cookies are only set if you accept them through our cookie banner. See our cookie policy.

Third parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties, in which case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Links taking you away from this website are not subject to our practices or policies, and we do not guarantee the website links or policies of authorised third parties.

Disclosure of personal information

We do not sell, trade or rent your details to others. We share data only as needed to operate the store: with our payment processors, delivery couriers, and the analytics and advertising providers named above, who are required to protect it and use it only for the services they provide to us. Your personal information may otherwise be disclosed where we are required or authorised by law to do so.

Security of personal information

All confidential information received for the purpose of processing an order is electronically stored on a secure, password-protected system. All information received on this website is SSL secured and encrypted. Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most order records are kept by us for a minimum of 7 years to meet our legal and accounting obligations.

Access to your personal information

You may request access to the personal information we hold about you, and ask us to update or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing at theteam@customersupport.care. We will not charge any fee for your access request, but may charge an administrative fee for providing a hard copy. In order to protect your personal information we may require identification from you before releasing the requested information.

Maintaining the quality of your personal information

It is important to us that your personal information is up to date. We will take reasonable steps to make sure it is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records.

Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, contact us first at theteam@customersupport.care and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Children's privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us so we can remove it.

Policy updates

This policy may change from time to time and is available on our website. Any changes will be posted on this page with a revised "last updated" date.

Contact us

Chain Curtain Company, a division of BuyFactory Direct Pty Ltd
Registered address: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
ABN: 30 656 628 938
Email: theteam@customersupport.care
International call centre: +66 (0) 92 713 8443