Terms & Conditions

Last updated 2 September 2026.

These Terms & Conditions govern your use of chaincurtain.com.au and any purchase you make from Chain Curtain Company (a division of BuyFactory Direct Pty Ltd, "we", "us" or "our"). By using our website or placing an order, you agree to these terms. Please read them carefully.

Definitions

Seller refers to Chain Curtain Company, the website owner to whom an order for purchase is given. Buyer refers to the person or organisation placing the order. Goods refers to the product(s) the buyer has ordered from the seller.

Use of the website

You may use our website for lawful purposes only. By accessing the site you agree that you will not:

• Use the site in any way that breaches applicable laws or regulations.
• Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security.
• Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission.
• Submit false information or impersonate any person or entity.

All content on this website, including the Chain Curtain Company name, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws.

Products and descriptions

We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur between production batches.

Pricing

All prices are shown in Australian dollars and include GST. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching.

Ordering and payment

• Payment. All payments are due on completion of the order. If a payment is not received or the payment method is declined, the order is not placed and no items are shipped. We accept credit and debit cards through Stripe, and PayPal. Payment runs on an encrypted connection and we never see or store your full card details.
• Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours.
• Contacting us. You can email us 24 hours a day, 7 days a week, and we reply as soon as we can, usually within one business day.
• Delivery times. For the full detail see our shipping page.

Orders and purchase terms

• Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order.
• We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund.
• You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information.

Shipping

Delivery is charged at the rate shown in your basket at the time of purchase, and is free on orders over $60. If an item is lost in transit, the total cost of the item including delivery is refunded to you. Full detail is on our shipping page, which forms part of these terms.

Returns and cancellations

You may return an item within 15 days of purchase under our own returns policy, and you may cancel an order at any time until it is shipped. Your guarantees under the Australian Consumer Law for faulty, damaged or misdescribed goods apply to everything we sell and are not limited by these terms. The full conditions are on our refunds and returns page, which forms part of these terms.

Limitation of liability

To the fullest extent permitted by law:

• Our total liability arising from any order is limited to the amount you paid for the products in that order.
• We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity.
• We provide the website "as is" and do not guarantee it will always be available, uninterrupted or error-free.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or any other law that cannot be excluded, including liability for death or personal injury caused by negligence, or for fraud. See also our limited liability indemnity.

Complaints

Any complaint about items or the seller should be submitted to our support team by email. Each case is looked at individually and we will be in contact. Our complaints handling policy sets out what to expect.

Governing law

These terms are governed by the laws of New South Wales, Australia, and any dispute arising from your use of this website is subject to the jurisdiction of its courts. Your rights as a consumer under the Australian Consumer Law remain unaffected.

Changes to these terms

We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Your use of this website and placement of an order indicates you are in agreement with these terms.

Contact us

Chain Curtain Company, a division of BuyFactory Direct Pty Ltd
Registered address: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
ABN: 30 656 628 938
Email: theteam@customersupport.care
International call centre: +66 (0) 92 713 8443