Shipping

Last updated 2 September 2026. We are glad to bring our customers exceptional value and service.

Where we deliver

We deliver across Australia. Delivery times are the same wherever you are in the country: 5 to 7 days once your order has been handled. The checkout also accepts addresses outside Australia at the same delivery rates; allow 7 to 10 days, and any customs or import charges on arrival are yours.

What delivery costs

Standard delivery is free on orders of $60 or more. Below that a flat $25 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step.

You can also choose express delivery in the basket for $25. Express is a paid upgrade, so that charge applies to every express order, including orders that would otherwise qualify for free standard delivery. Pick whichever suits you at checkout.

Our current delivery times

Orders are handled and processed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving.

Tracking information

You will receive an email with a tracking number once your order is shipped. We only receive the tracking code once the parcel has been collected, so there is nothing to send you before then. Enter the number on our order tracking page to follow it.

Separate parcels

For logistical reasons, items in the same purchase may be sent in separate packages and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you.

Questions before you order

If you have any other questions, or need an order by a particular date, email us at theteam@customersupport.care before you buy and we will do our best to assist.